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NI Software Installation Requires Windows 7 Service Pack 1 or Later

Updated Jul 27, 2018

Reported In

Hardware

  • cRIO-9082
  • cRIO-9081
  • cDAQ-9138
  • cDAQ-9139

Operating System

  • Windows
  • Windows Embedded Standard (WES)

Issue Details

When I try to install NI software with version 16.0 or later, I receive the following error:
  • I have a lower version of Windows, how can I upgrade Windows to a version supported by current NI software installations?
  • I have the correct version of Windows that is supported by this software, why do I get this error?

Solution

If you need to upgrade the Windows version:

NI software has dropped support for several Windows distributions that are no longer supported by Microsoft. In order to install and use NI software released after July 1, 2016, Windows users must be running Windows 7 Service Pack 1 or later. For more information about which operating systems are supported by each version of NI software, refer to the readme included with the software's installer.

To check which version of Windows is installed on your system, click the Start button, right-click Computer, and click Properties. The version of Windows and any service packs installed are listed under Windows edition.

If you already have Windows 7 but have not yet installed Service Pack 1, refer to Install Windows 7 Service Pack 1 (SP1) for details on updating.

If you have the correct Windows version:

If you have the correct version of Windows, Windows 7 Service Pack 1 or higher (such as Windows 10), you could be getting this issue if the software's compatibility settings are not correct.

To check the installers compatability settings:
  1. Right click the Application, such as RADInstaller.exe, and select Properties 
  2. Go to the Compatibility tab at the top of the pop-up
  3. Under Compatibility Mode, check Run this program in compatibility mode for: and choose the correct Windows for your application
    • Note: For Windows 10, select Windows 8
  4. Re-Run the Application to install the software

Additional Information

Some revisions of cDAQ-9138, cDAQ-9139, cRIO-9081, and cRIO-9082 run WES7 RTM, a release prior to SP1. For NI embedded controllers running WES7, the steps outlined at the link above may not apply. If those steps are not successful, an updated version of the NI recovery media provided with your product may be required. Please contact NI Support

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