Error -1074360293 (Timeout) When Grabbing with Basler Camera

Updated Sep 14, 2018

Reported In

Hardware

  • Basler ace

Software

  • LabVIEW
  • Vision Development Module

Driver

  • Vision Acquisition Software

Issue Details

I am working with a Basler ace2500-14uc (USB 3.0) camera and NI Vision Acquisition Software in LabVIEW.  I am having some issues with timeout errors when I try to do a continuous grab of images (snapping individual images seems to be okay). 

Solution

  1. Try doing a Snap or a Grab in NI Measurement and Automation Explorer (MAX) and verify whether or not the behavior is repeated there.
  2. If the camera is plugged into a USB hub, try plugging directly into a USB 3.0 port on your computer.
  3. This error can occur if your USB 3.0 port is defective. Try moving the camera to a different USB 3.0 port on your computer.
  4. Try downloading Basler's Pylon software and try a Snap or a Grab there. 
  5. Check to see if USB host controller is listed in Basler's host controller list.
  6. If you're using an older version of the IMAQdx driver, try updating to the most recent version
  7. Try the Low-level Grab example VI found in LabVIEW under Help >> Find Examples... >> Hardware Input and Output >> Vision Acquisiton >> NI-IMAQdx >> Low-Level >> Low-Level Grab.vi
 

8.  If you have multiple cables or long USB 3.0 cables make sure you only use one cable and you are within 5m length.  USB3 standard is highly affected by cable quality and signal quality.  If you do not have a high quality cable and a single cable you could be losing the signal due to poor connection quality.  Try one, high quality cable that is under 5m long.

Additional Information

Check to make sure the camera uses USB3 Vision certified.  Some companies have USB 3.0 cameras but aren't certified.  The official list of companies that support USB3 Vision standard can be found here:

COMPANIES THAT LICENSE USB3 VISION

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