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Windows Product Registration Key for My NI Controller

Updated Nov 5, 2019

Reported In

Hardware

  • PXI Chassis
  • PXI Controller

Operating System

  • Windows

Issue Details

  • I am seeing a Windows prompt telling me to re-activate my Windows OS on my NI PXI(e) controller, and it is asking for my Product Registration Key. Where can I find this key?
  • Where can I find the Windows Registration sticker?
  • Why does my NI Controller with Windows 7 come with a product key code sticker while my NI Controller with Windows 10 does not?

Solution

Depending on how you purchased the controller will determine if it came with a Product Registration sticker. If you purchased a Windows 7 or earlier PXI controller that was installed in a chassis by Factory Installation Services (FIS), than you will have a sticker. If you purchased the controller alone, than it will not come with a sticker. However, if you purchased a Windows 10 controller, whether in a chassis or not, it will not come with a registration sticker.

If you ordered a Windows 7 or earlier PXI controller that was installed in a chassis by FIS:

All keycodes are placed on a label on the corresponding PXI chassis. The label will be mounted on a plate such as those shown below.
 

If you ordered a Windows 10 PXI controller:

Windows 10 PXI(e) controllers are shipped with a preinstalled operating system where the activation key is embedded into the BIOS. Therefore an activation is usually not necessary anymore. If you are prompted for an activation key anyway, please try the following steps to activate the controller:
  • Try to activate Windows 10 while the controller is connected to the internet. Also try the click the Troubleshoot wrench icon if the activation is not successful.
  • You can retrieve the embedded activation key by typing the following into the Windows command prompt:
wmic path SoftwareLicensingService get OA3xOriginalProductKey

If activation is still not possible after trying both steps above, please contact NI support.

Additional Information

The key you receive for Windows 7 controllers will not actually activate Windows. This sticker is for authenticity purposes.

The OS is pre-installed on more recent controllers, most notably with Windows 7/10 OS. Therefore, product activation key is not required. If you still are still running into problems with needing to re-activate Windows than you should try to restore the OS through Acronis True Image.

If you cannot find this packet or this sticker, please contact National Instruments. To help us expedite getting you a product registration key, please let us know when you received your system. Also please note if the entire software packet is missing or if the packet just did not include the registration sticker.

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