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Error 800407E2: Updating Firmware in NI MAX

Updated Apr 21, 2023

Reported In

Hardware

  • PXIe-1082
  • CompactRIO Controller
  • NI ELVIS

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I am trying to update the firmware for my hardware using the Update Firmware button in the Settings tab of NI Measurement and Automation Explorer (NI MAX), but I am receiving the following error:

There was a problem updating the firmware for this device.​

 

Solution

This error will occur when NI MAX is opened without Windows administrative privileges. Follow the steps below to run NI MAX with administrative privileges.
  1. Close NI MAX if it is already open.
  2. Right-click NI MAX and select Run as administrator.
  3. Select the hardware you are attempting to update and select Update Firmware.
  4. Follow the on-screen steps.
Another cause of this error is when the hard drive disc of the device is full.
 
To resolve this error, if applicable, reformat the device using NI MAX or the Command-Line of the device.
 

Additional Information

This error can also occur if you are updating software at the same time that you are trying to update the firmware. You should update the firmware first and then update/install software.

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