LabVIEW is Unregistered - Splash Screen Notification

Updated Oct 25, 2018

Reported In

Software

  • LabVIEW Full
  • LabVIEW Base
  • LabVIEW Professional
  • NI License Manager

Issue Details

When I launch LabVIEW the splash screen says my product is "unregistered". What does that mean and how do I fix this problem?  I have activated my products in License Manager successfully.

Solution

This is a warning that your copy of LabVIEW has not been associated with your ni.com account, and it should not affect the performance or licensing of LabVIEW. If you are on an offline computer, it is expected that your software will show as unregistered.

For License Manager 4.0 and above:

Starting in 2017, new software comes with NI License Manager 4.0. In this version, the registration information is linked to your ni.com account. To show your software as registered, log in to your ni.com account when activating software in the NI License Manager. 

If you didn't log in during the initial software activation, navigate to the NI License Manager, select Activate Software, and log in the top right corner of the window. Once logged in, close the window and the software will show as registered. This requires an active internet connection.

For License Manager 3.7 and below:

The "unregistered" splash screen means that the registration information has not been saved into the computer registry correctly.

This can usually be handled by deactivating LabVIEW, and reactivating it using the serial number. If this does not resolve the issue, follow the more detailed steps outlined below. 

To make sure that LabVIEW is installed correctly, please uninstall and reinstall LabVIEW. Be sure to fill out the information in the Registration Screen during the installation process. If LabVIEW is still "unregistered", it is possible to edit the registry by hand. To manually update the registry, follow the steps below. 

Note: Editing the registry should only be done as a last resort, as incorrect changes can drastically affect your computer's performance.
  1. Close LabVIEW.
  2. Go to Start » Run, type in regedit, and press Enter.
  3. Before making any changes to the registry, back up the current registry by going to File » Export.
  4. For 64-bit machines:
    • Navigate to HKEY_LOCAL_MACHINE » Software » Wow6432Node » National Instruments » LabVIEW and select the version of LabVIEW.
  5. For 32-bit machines:
    • Navigate to HKEY_LOCAL_MACHINE » Software » National Instruments » LabVIEW and select the version of LabVIEW.
  6. Double click on the RegisteredOrganization Key in the right hand window. Enter in the name of your organization.
  7. Double click on the RegisteredOwner Key in the right hand window. Enter in the name who will be using the software.
  8. Double click on the SerialNo Key in the right hand window. Enter in the serial number for your copy of LabVIEW.
  9. Close the Registry window.
  10. Relaunch LabVIEW and note the information on the splash screen.

Additional Information

Part of the LabVIEW installation process is a registration screen that prompts the user for an Organization, Owner, and Serial Number. The installation cannot go forward until a valid serial number is entered. When the splash screen of LabVIEW says "unregistered", it is an indication that the information from the registration screen was not saved into the computer registry correctly or has not verified the information with your ni.com account. If a product is activated with a serial number or activation code, it will still work properly but show an "unregistered" option if a ni.com account is not entered. 

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