Unregistered -- LabVIEW Splash Screen Notification Even After Activation

Updated Sep 26, 2019

Reported In

Software

  • NI License Manager
  • LabVIEW

Issue Details

When I launch LabVIEW the splash screen says my product is Unregistered. What does that mean and how do I fix this problem?  I have activated my products in License Manager successfully.

Solution

Unregistered is a warning that your copy of LabVIEW has not been associated with your ni.com account.  It should not affect the performance or licensing of LabVIEW. If you are on an offline computer, it is expected that your software will show as unregistered, because it is not tied to your ni.com account.

 

NI License Manager 4.0 and Later:

The registration information is linked to your ni.com account. To show your software as registered, log in to your ni.com account when activating software in the NI License Manager 4.0 and later. 

If you did not log in during the initial software activation, navigate to the NI License Manager, select Activate Software, and log in at the top right corner of the window. Once logged in, close the window and the software will show as registered. This requires an active internet connection.
 

For License Manager 3.7 and below:

The Unregistered message on the splash screen means that the registration information has not been saved into the computer registry correctly.

This can usually be handled by deactivating LabVIEW, and reactivating it using the serial number. If this does not resolve the issue, follow the more detailed steps outlined below to edit your registry keys:
Note: Editing the registry should only be done as a last resort, as incorrect changes can drastically affect your computer's performance.
  1. Close LabVIEW.
  2. Go to Start >> Run, type in regedit, and press Enter.
  3. Before making any changes to the registry, back up the current registry by going to File >> Export.
  4. For 64-bit machines:
    • Navigate to HKEY_LOCAL_MACHINE >> Software >> Wow6432Node >> National Instruments >> LabVIEW and select the version of LabVIEW.
  5. For 32-bit machines:
    • Navigate to HKEY_LOCAL_MACHINE >> Software >> National Instruments >> LabVIEW and select the version of LabVIEW.
  6. Double-click on the RegisteredOrganization Key in the right hand window. Enter in the name of your organization.
  7. Double-click on the RegisteredOwner Key in the right hand window. Enter in the name who will be using the software.
  8. Double-click on the SerialNo Key in the right hand window. Enter in the serial number for your copy of LabVIEW.
  9. Close the Registry window.
  10. Relaunch LabVIEW and the splash screen show no longer show Unregistered.

Additional Information

Part of the LabVIEW installation process is a registration screen that prompts the user for an Organization, Owner, and Serial Number.  When the splash screen of LabVIEW says Unregistered, it is an indication that the information from the registration screen was not saved into the computer registry correctly or has not been verified with the information in your ni.com account.

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