C Series DSUB or Spring Terminal Module Not Recognized or Unsupported in NI Measurement & Automation Explorer

Updated May 29, 2019

Reported In

Hardware

  • NI-9207
  • NI-9208
  • NI-9209
  • NI-9425
  • NI-9476
  • NI-9210

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-DAQmx

Issue Details

I am trying to use the NI 9207, NI 9208, NI 9209, NI 9210, NI 9425, or NI 9476 C Series DSUB or Spring Terminal module in my cDAQ chassis/controller. However, I notice one of the following with my module:
  • My module is not recognized in NI Measurement & Automation Explorer (MAX) or is not showing up in Windows Device Manager.
  • My module shows up with the following message in NI Measurement & Automation Explorer (MAX): Unsupported Module
Are these modules compatible with and supported by NI-DAQmx? How can I configure or setup these modules to be recognized?

Solution

1. Identify if your module is the DSUB or Spring Terminal Variant. An image showing the DSUB compared to the Spring Terminal is shown below:

Note: The NI 9208 is shown in the images below, however the connector options apply to the NI 9207, NI 9209, NI 9210, NI 9425, and NI 9476 as well. 
 
NI 9208 with DSUB
NI 9208 with Spring Terminal
 
  • If you are using the Spring Terminal variants of the NI 9207, NI 9208, NI 9209, NI 9210, NI 9425, or NI 9476, they are currently supported by NI-DAQmx 17.1 and later. If you have NI-DAQmx 17.0 or earlier installed, you will have to upgrade your drivers to get the module to work correctly. If you cannot upgrade your NI-DAQmx driver and need to change your configuration please contact us.
    • For more information regarding the software support for your device, please review the software support article. Note: To see device specific information, select your C Series module from the drop down menu of section 2 titled Show Support Information for a Specific Device.
  • If you are using the DSUB variants of the NI 9207, NI 9208, NI 9209, NI 9210, NI 9425, or NI 9476, select your module from the drop down menu of the software support article and review the Minimum Software Support section to determine if you need to upgrade your NI-DAQmx driver.

2. If you determine you are using the correct version of DAQmx, after going through step 1, follow the cDAQ Module Shows as Unsupported Module in MAX with NI-DAQmx article to continue troubleshooting.

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