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First, check if the USB device is validated to work with USB 3.0. This information can be found in the device's specification sheet under the Bus Interface section, or on the NI shop page for that device.
If the device is intended to work with a USB 3.0 port then follow the rest of this article for further troubleshooting steps:
Collaborate with other users in our discussion forums
A valid service agreement may be required, and support options vary by country.
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