The RAD utility only supports transferring images between identical controllers and backplanes. If you receive an image from a specific controller, you can only deploy that image to controllers with the same model number.
Check the RAD utility documentation
to verify compatible software and hardware. If your hardware or software is not compatible it may cause errors.
To troubleshoot the RAD utility you can run debugging tools on the source code of the RAD utility
which may help determine the root cause of the issue.