Selected Image is Incompatible using RAD Utility

Updated Aug 27, 2019

Reported In

Software

  • LabVIEW

Issue Details

I am using the Replication and Deployment (RAD) Utility to copy the image of one real-time device into another. The two devices are the same, but I receive the following message:
The selected image is incompatible, make sure the image controller and backplane matches the target

Solution

Use the LabVIEW example Get and Set Real-Time System Image.vi  found in LabVIEW under Help >> Find Examples. This VI may provide more reliable results than the RAD utility and contains detailed error messages which aid in troubleshooting.

 

 

Additional Information

Note: The RAD utility only supports transferring images between identical controllers and backplanes. If you receive an image from a specific controller, you can only deploy that image to controllers with the same model number.

Check the RAD utility documentation to verify compatible software and hardware. If your hardware or software is not compatible it may cause errors.

To troubleshoot the RAD utility you can run debugging tools on the source code of the RAD utility  which may help determine the root cause of the issue.

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