NI MAX Hangs When Opening "Devices and Interfaces" Section

Updated Aug 28, 2024

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I want to configure my hardware in NI MAX, but MAX freezes after clicking on "Devices and Interfaces".

Solution

When you open the Devices and Interfaces section in NI MAX (Measurement & Automation Explorer), the software queries all connected hardware and attempts to link each device to the appropriate driver.

If one of the drivers is malfunctioning or times out, NI MAX may freeze. To diagnose which driver is causing the issue, follow these steps:

  1. Open the Windows Event Viewer.
  2. Navigate to Windows Logs > System.
  3. Search for entries with the source NIPALK and review the General tab for references to specific drivers.

For example, the following entry indicates an issue with the IMAQ driver:

[nipalk]  Notice: ZwLoadDriver(niimaqk) failed at least once:
iteration #0 status: c0000034
 

If a driver is identified, reinstall the mentioned driver, restart your computer, and check if NI MAX functions correctly.

If the issue persists, update NI MAX to the latest version available.

Additional Information

As NI MAX also searches for network devices, the issue can also be caused by timeouts during the network scan.
To check if your network connection is causing the issue, disconnect your computer from the network and restart MAX.

Related Links

Configuring Software and Hardware Firewalls to Support NI Products

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement or active software subscription may be required, and support options vary by country.