What Can Cause NI-Software to Crash on Start Up?

Updated Aug 15, 2018

Reported In


  • LabVIEW 2016 Full

Issue Details

When I launch my LabVIEW 2016 program, the environment crashes before loading, and gives me an Exception: Unknown (0xC06D007E) error or a message that says that the api-ms-win-crt-runtime-l1-1-0.dll file is missing.

I have tried multiple times to launch LabVIEW 2016 with no success, and have verified that my software is properly activated.

Why is this happening, and how do I resolve it?

NI MAX is crashing when it is first opened. I've tried reinstalling the program, but this hasn't worked. I still always get this error code: Exception: Unknown (0xC06D007).


Beginning in 2016, some NI-released products are built with Visual Studio 2015, which relies on sections of the Universal C Runtime in Windows. Some versions of Windows do not contain the necessary sections of the Universal C Runtime, or contain the wrong version for Visual Studio 2015.

When this is the cause of the issue,Try reinstalling the program to fix this problem will be displayed.
or manually install(Update for Universal C Runtime in Windows) from Microsoft's website. To install this update, you will need Windows Update on your system. Specific instructions are available here.

Additional Information

This error is known to happen with multiple versions of LabVIEW and NI MAX; most commonly on Windows 7 SP1, Windows 8.1, Windows Server 2012 R2, and Windows Server 2008 R2 systems, but has been seen on Windows Embedded 7 systems as well.


Not Helpful