What Can Cause NI-Software to Crash on Start Up?

Updated Dec 9, 2018

Reported In

Software

  • LabVIEW 2016 Full

Issue Details

When I launch my LabVIEW 2016 program, the environment crashes before loading, and gives me an Exception: Unknown (0xC06D007E) error or a message that says that the api-ms-win-crt-runtime-l1-1-0.dll file is missing.

I have tried multiple times to launch LabVIEW 2016 with no success, and have verified that my software is properly activated.

Why is this happening, and how do I resolve it?

NI MAX is crashing when it is first opened. I've tried reinstalling the program, but this hasn't worked. I still always get this error code: Exception: Unknown (0xC06D007).

Solution

Beginning in 2016, some NI-released products are built with Visual Studio 2015, which relies on sections of the Universal C Runtime in Windows. Some versions of Windows do not contain the necessary sections of the Universal C Runtime, or contain the wrong version for Visual Studio 2015.

When this is the cause of the issue,Try reinstalling the program to fix this problem will be displayed.
or manually install(Update for Universal C Runtime in Windows) from Microsoft's website. To install this update, you will need Windows Update on your system. Specific instructions are available here.
 

Additional Information

  • This error is known to happen with multiple versions of LabVIEW and NI MAX; most commonly on Windows 7 SP1, Windows 8.1, Windows Server 2012 R2, and Windows Server 2008 R2 systems, but has been seen on Windows Embedded 7 systems as well.
  • This error could be given as well because a previous version of the Microsoft Vision C++ is in collision with the one used correctly in your Labview, since if you're having this error code involving a target machine you have to be aware that no other program is aleady installed. This program could be using this previous version of Microsoft Vision C++.
  • This error could occur if drivers are not properly installed. Check a MAX tech report to ensure drivers are properly installed.

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