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Finding the Serial Number of My National Instruments Product

Updated Sep 30, 2019

Reported In

Software

  • NI License Manager

Issue Details

  • I need to find the serial number of my National Instruments hardware or software product.
  • My serial number provided is not working. How do I check what my serial number should be?

Solution

Finding your serial number is dependent upon the type of license agreement and equipment you initially enabled at purchase. Use the following methods to verify that you are using the correct serial number.
  • Software Standard Service Program Customers
  • Software Volume License Program Customers
  • Hardware Customers

Software Standard Service Program Customers

  • From within your NI software: 
  1. Launch the National Instruments Software you wish to identify. 
  2. When the application opens, locate the Help menu at the top of the screen. 
  3. Click Help»About 
  4. The dialog box that appears will display software application details. 
  5. If you do not see your Serial Number, please see the Software Volume License Program Customers section below.
 
  • From NI License Manager 4.0 and later:
  1. Navigate to the Local Licenses tab for local or disconnected licenses.
  2. Expand the software package of interest.
  3. If the software is activated, the circle next to it will be green and the serial number will be located in the Serial Number field as seen in below.
 
 
  • From NI License Manager 3.1 and earlier:
  1. Navigate to the NI software of interest under Local Licenses. For example, Local Licenses»LabVIEW 2016»Development System»Professional Development System.
  2. If the software is activated, the box next to it will be green and the serial number will be located in the Serial Number field as seen below.
 
  • From your Certificate of Ownership:
Your serial number is located on the Certificate of Ownership included in your software kit. If your software kit does not include a Certificate of Ownership, you can find your serial number on the product packing slip or on the shipping label as shown below.

 

Software Volume License Customers

  • Volume License Programs require an administrator. Contact your administrator for the serial number.
  • If you're unsure of who your administrator is, you can find their contact information through software.
From within NI License Manager 4.0 and higher, navigate to the Network Licenses tab for and the administrator contact information will be listed on the left side of the window as in the image below.
 
 
From within NI License Manager 3.1 and earlier, click on the Server Name, and the administrator contact information will be listed on the right side of the window.
 
 

Hardware Customers

  • NI hardware serial numbers typically consist of six (6) alphanumeric values.
  • NI cable serial numbers typically consist of nine (9) numbers located beneath the Model Number on the cable itself. 
  • NI hardware serial numbers are located on a label adhered directly on the hardware itself. In many PXI card cases, it will be a sticker located directly on an IC on the board. 
  • If the NI hardware was shipped in an anti-static bag, the serial number will also be located on a label on that bag. 
For reference, the image below illustrates where you would locate the serial number for a PCI Board, a PXI Controller, a PXI Chassis and a USB device. 
 

Additional Information

If you have purchased NI software, and but do not yet have your serial number because the shipped software kit has not arrived, there is an option to download and install a trial evaluation of most NI software. Once the software kit arrives, you can simply enter the serial number included into NI License Manager to permanently activate the release version.

Note: You must have SSP to download earlier versions of NI software.

If you have not purchased NI software, but still downloaded the software from the NI website, you can use the software during a trial period of approximately 7 days.

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