NI 9230 and NI 9232 Show Up as Unsupported in MAX

Updated Oct 31, 2018

Reported In

Hardware

  • NI-9232
  • NI-9230
  • cDAQ-9172

Software

  • Measurement & Automation Explorer (MAX)

Other

NI MAX

Issue Details

  • I am trying to use the new BNC version of NI 9230 or NI 9232 C Series module in my CompactDAQ (cDAQ) chassis. I can't see my module, and it is not recognized by Windows Device Manager or NI Measurement & Automation Explorer (MAX). It is showing as Unsupported Module. Are these modules compatible with NI-DAQmx and cDAQ chassis? Do I need to update or upgrade my NI-DAQmx driver? How can I configure or setup these modules to be recognized? 
  • I am seeing a Status Code -50303  The specified device could not be initialized. The operation could not be completed as specified. 

Solution

First, you need to identify if your module is the screw terminal or BNC Variant: 
Note: The NI 9230 is shown in the images below, however the connector options apply to the NI 9232 also. 
 


NI 9230 Screw Terminal


NI 9230 BNC


NI released the NI 9230 and NI 9232 and their variants in different iterations, and thus they require different minimum versions of NI-DAQmx.
  • The NI 9230 and NI 9232 BNC connector variants were released in 2016 and require a minimum version of DAQmx 15.5.
  • The NI 9230 Screw Terminal require a minimum version of DAQmx 14.5.
  • The NI 9232 Screw Terminal Connector Variant requires a minimum version of DAQmx 9.4.
You can download the latest, and previous versions of NI-DAQmx here.

Note: Also make sure to double check the chassis that you are using, the NI 9172 does not support the 9230 or the 9232 in most versions of DAQmx. Please double check the Readme for the version of DAQmx that you are using to make sure that the chassis supports your module. 

Additional Information

To learn more about troubleshooting module compatibility with NI-DAQmx and LabVIEW, or to explore other troubleshooting, please review this KnowledgeBase article.

Be aware that simulated software will work properly with the older versions of the driver. This does not mean that the actual hardware will work, as simulated hardware will default to the older spring terminal style instead of BNC if used with older versions of the driver.

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