Additional Information
Automated Remote System Discovery Troubleshooting
NI System Configuration 15.0 introduces a troubleshooting utility to assist with device discovery issues. This utility automates some of the troubleshooting process and generates a set of additional procedures tailored for your device and configuration. If you wish to use the tool with previous versions of NI MAX and LabVIEW, follow the steps below:
- Install the latest version of NI System Configuration.
- Restart your computer.
- Launch MAX.
- Right-click Remote Systems»Troubleshoot Remote System Discovery.
- Carefully follow the instructions in the utility wizard.
Note: For NI System Configuration 15.0, the troubleshooting utility is not localized. It displays text only in English and detects only English versions of LabVIEW software regardless of your systems locale. Refer to the System Configuration 15.0 Known Issues list for more information. This is resolved in NI System Configuration 16.0.
Additional Troubleshooting Procedures
The following list contains less-common but sometimes effective troubleshooting procedures that can help with device discovery issues.
- Consult the specifications in the device user manual and ensure the device is receiving adequate power.
- Check the status and activity lights on the Ethernet port to see if they are lit/flashing. If the lights are not lit or flashing, try swapping in a new Ethernet cable.
- If your host computer has multiple network adapters, disable everything but the primary adapter and disable your computer's WiFi connection. See How do I Connect to Ethernet Targets with Multiple Network Cards in the Host? and Best Practices for Using Multiple Network Interfaces (NICs) with NI Products for more details.
- If your network has a DHCP server, contact your network administrator and ensure there are free DHCP addresses that can be issued on your subnet.
- Contact your network administrator and ensure that your network switch is not disabling any ports or blocking traffic to the device.
- Contact your network administrator if adding a device to your DHCP network must be done manually.
- Ensure your NI-RIO server settings are configured to allow all remote systems access to RIO devices. Open NI MAX and select Tools»NI-RIO Settings, then add a "*" to Remote Device Access.
- Use a ping sweep to see if the device responds when it is on the same network as the host computer:
- Connect the device to your computer to set its link-local IP address (in the form of 169.254.x.x).
- Set your computer's IP address to match the format of 169.254.x.x so the device and the computer are on the same subnet.
- Perform a ping sweep as detailed by this article: (external link) Wikiversity: Computer Networks/Ping/Sweep.
- If your device shows up in MAX but with Status: Disconnected, follow these instructions to reset the MAX database: How to Fix or Reset the NI MAX Database File.
- Reformating the RT controller may resolve issues with the cRIO software.
- If you are connecting to your cRIO with a laptop, try disabling your Wi-Fi.
- If you are connected via a Ethernet cable, try connecting via a Ethernet Router. This can resolve IP addressing issues.
- Some IT Software block IPs considered invalid (Ex: cRIO-9014 when resetting IP assigns 0.0.0.0). Then you can use any network point or device that provides DHCP server so that cRIO gets a valid IP address.
- Force reinstall the NI-RIO driver by following these steps: Force Reinstall Non-Working or Corrupt NI Software.
- If your RIO connects to other computers without issue and you have the most recent drivers installed, a reimage of the computer may be helpful.