Finding Support for My NI VeriStand Custom Device

Issue Details

I am using a custom device in NI Veristand and am seeing an error or unexpected behavior. I went through KnowledgeBase 799BFR0I: Run-Time Errors or Unexpected Behavior with NI VeriStand Custom Devices, however I need additional support troubleshooting an error or unexpected behavior in my custom device. Who should I contact?

Solution

There are a wide range of custom devices, each with different available support resources. Please see the below list for more information on your specific custom device:

Was the Custom Device shipped with NI VeriStand or installed by an NI Toolkit?
Custom Devices shipped with NI VeriStand or installed with any NI Toolkit are directly supported by National Instruments support. These custom devices are as follows:

• Embedded Data Logger – Installed with all versions of NI VeriStand
• XCP/CCP Master – Installed with the NI ECU Measurement and Calibration Toolkit
• Electric Motor Simulation – Installed with the NI Electric Motor Simulation Toolkit
• Pickering 40-295 or Lambda Genesys DC Power Supply – Installed and officially supported with NI VeriStand 2014 and earlier.
• Scan Engine and Ethercat – Installed with Github and officially supported with NI VeriStand 2016 or later. 
• For more information on support for these custom devices in NI VeriStand 2015 or later, please see Changes to NI VeriStand 2015 and Newer Shipping Custom Devices as well as the GitHub® section below.

Was the Custom Device downloaded from the VeriStand Community?
Custom Devices downloaded from the VeriStand Community are not directly supported by National Instruments, however they have separate support forums monitored by engineers familiar with the device. Commonly used custom devices and their associated support forum are below:

Custom Device	Support Forum
Scan Engine and EtherCAT	Feedback Forum
Engine Simulation Toolkit	Feedback Forum
Chassis and Time Synchronization	Feedback Forum
J1939 Communication	Feedback Forum
PXI Relay Switches	Feedback Forum
PXI Resistive Simulation	Feedback Forum
PXI Fault Insertion Units	Feedback Forum
Modbus Communication	Feedback Forum
ARINC 429	Feedback Forum

Was the Custom Device downloaded from GitHub®?
Custom Devices downloaded from the public NI VeriStand Add-ons repository on GitHub® are not directly supported by National Instruments and should be considered third party code. All errors or odd behavior with a custom device downloaded from GitHub® should be investigated by the user. More assistance on troubleshooting your custom device can be found at Troubleshooting NI VeriStand Custom Devices.

Was the Custom Device created by a third party?
Custom Devices created by a third party are not directly supported by National Instruments. Custom device creation can be challenging, but there are several resources that can provide assistance along the way:

• Initial Development – NI VeriStand Help: Creating Custom Devices
• During Implementation –NI VeriStand Help: Implementing a Custom Device
• Development Overview – NI VeriStand Custom Device Developer’s Guide

For any errors or odd behavior you are experiencing, see the following:

• Configuration Errors with NI VeriStand Custom Devices
• Deployment Errors with NI VeriStand Custom Devices
• Run-Time Errors or Unexpected Behavior with NI VeriStand Custom Devices

If you need further assistance finding resources on your custom device or understanding the custom device framework, please contact National Instruments support.

For assistance that goes beyond the typical scope of NI technical support, such as code reviews or custom device solutions, we have an NI Alliance Partner Network who can help.