Finding Support for My NI VeriStand Custom Device

Updated Nov 3, 2017

Issue Details

I am using a custom device in NI Veristand and am seeing an error or unexpected behavior. I went through KnowledgeBase 799BFR0I: Run-Time Errors or Unexpected Behavior with NI VeriStand Custom Devices, however I need additional support troubleshooting an error or unexpected behavior in my custom device. Who should I contact?

Solution

There are a wide range of custom devices, each with different available support resources. Please see the below list for more information on your specific custom device:

Was the Custom Device shipped with NI VeriStand or installed by an NI Toolkit?
Custom Devices shipped with NI VeriStand or installed with any NI Toolkit are directly supported by National Instruments support. These custom devices are as follows: Was the Custom Device downloaded from the VeriStand Community?
Custom Devices downloaded from the VeriStand Community are not directly supported by National Instruments, however they have separate support forums monitored by engineers familiar with the device. Commonly used custom devices and their associated support forum are below:
Custom DeviceSupport Forum
Scan Engine and EtherCATFeedback Forum
Engine Simulation ToolkitFeedback Forum
Chassis and Time SynchronizationFeedback Forum
J1939 CommunicationFeedback Forum
PXI Relay SwitchesFeedback Forum
PXI Resistive SimulationFeedback Forum
PXI Fault Insertion UnitsFeedback Forum
Modbus CommunicationFeedback Forum
ARINC 429Feedback Forum

Was the Custom Device downloaded from GitHub®?
Custom Devices downloaded from the public NI VeriStand Add-ons repository on GitHub® are not directly supported by National Instruments and should be considered third party code. All errors or odd behavior with a custom device downloaded from GitHub® should be investigated by the user. More assistance on troubleshooting your custom device can be found at Troubleshooting NI VeriStand Custom Devices.

Was the Custom Device created by a third party?
Custom Devices created by a third party are not directly supported by National Instruments. Custom device creation can be challenging, but there are several resources that can provide assistance along the way: For any errors or odd behavior you are experiencing, see the following: If you need further assistance finding resources on your custom device or understanding the custom device framework, please contact National Instruments support.

For assistance that goes beyond the typical scope of NI technical support, such as code reviews or custom device solutions, we have an NI Alliance Partner Network who can help.

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