Finding Support for My NI VeriStand Custom Device

Issue Details

I am using a custom device in NI Veristand and am seeing an error or unexpected behavior. I went through this document , however I need additional support troubleshooting an error or unexpected behavior in my custom device. Who should I contact?

Solution

There are a wide range of custom devices, each with different available support resources. Please see the below list for more information on your specific custom device:

Was the Custom Device shipped with NI VeriStand or installed by an NI Toolkit?
Custom Devices shipped with NI VeriStand or installed with any NI Toolkit are directly supported by National Instruments support. These custom devices are as follows:
 

Custom Device	Installed With
Embedded Data Logger	VeriStand
XCP/CCP Master	ECU Measurement and Calibration Toolkit
Electric Motor Simulation	Electric Motor Simulation Toolkit
Pickering 40-295 or Lambda Genesys DC Power Supply	VeriStand 2014 and earlier. *

*Note: For more information on support for these custom devices in NI VeriStand 2015 or later, please see Changes to NI VeriStand 2015 and Newer Shipping Custom Devices as well as the GitHub® section below.

Was the Custom Device downloaded from the VeriStand Community or GitHub®?
Custom Devices downloaded from the VeriStand Community or GitHub are not directly supported by National Instruments. Some of the commonly used not supported custom devices are listed below:

• J1939 Communication
• PXI Relay Switches
• PXI Resistive Simulation
• PXI Fault Insertion Units
• Modbus Communication
• ARINC 429

The table below lists the custom devices that are currently hosted on the NI VeriStand Add-ons repository on GitHub® and are supported by National Instruments.
 

Custom Device	Repository Link
Scan Engine and Ethercat	Github (supported after  VeriStand 2016)
Engine Simulation Toolkit	Github
Synchronization	Github
SLSC 12201	Github
SLSC EDS	Github

If you are looking to download the Custom Device from the GitHub repository, the supported custom devices have NI packages (*.nipkg) built in the Release tab. To install it you just need to execute that package file and the NI Package Manager will run the installation for you.

Custom Devices downloaded from the public NI VeriStand Add-onsrepository on GitHub®  that are not on the table above,are not directly supported by National Instruments and should be considered third party code. All errors or odd behavior with a custom device downloaded from GitHub® should be investigated by the user. More assistance on troubleshooting your custom device can be found at Troubleshooting NI VeriStand Custom Devices.

Was the Custom Device created by a third party?
Custom Devices created by a third party are not directly supported by National Instruments. Custom device creation can be challenging, but there are several resources that can provide assistance along the way:

• Creating Custom Devices -  VeriStand Help
• Planning a Custom Device -  VeriStand Help
• Building Custom Devices -  VeriStand Help
• NI VeriStand Custom Device Developer’s Guide

For any errors or odd behavior you are experiencing, see the following:

• Configuration Errors with NI VeriStand Custom Devices
• Deployment Errors with NI VeriStand Custom Devices
• Run-Time Errors or Unexpected Behavior with NI VeriStand Custom Devices

If you need further assistance finding resources on your custom device or understanding the custom device framework, please contact National Instruments support.

For assistance that goes beyond the typical scope of NI technical support, such as code reviews or custom device solutions, we have an NI Alliance Partner Network who can help.