Software Installation Returns a Problem With the Windows Installer Package

Updated Apr 29, 2021

Reported In


  • LabVIEW

Operating System

  • Windows

Issue Details

I am trying to install an NI driver, but during the installation I receive the following message:


There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.


  1. Turn off any anti-virus software you have on your computer.
  2. Disable any firewall that is preventing the software to install.
  3. Use the computer's administrator session and credentials when installing.
  4. Try running the installer with the Run as Administrator mode, accessible by right clicking on the setup.exe file.
If these steps are unsuccessful in resolving your error, please contact NI Support.

Additional Information

This error is often related to the installer being blocked to add or modify necessary registry keys in the operating system. Often caused by the anti-virus software on your computer, or by not having the required administrator permissions to do so. Once the installer completes, you can safely enable the anti-virus software.

You can also encounter this error when trying to install software on a virtual machine that does not have administrator privileges on the host operating system underlying the virtual machine. Make sure that your virtual operating system has administrator privileges to make edits to registry files owned by the host operating system.