Solution
Follow the troubleshooting steps below to resolve this issue.
- Install PXI Platform Services . If it is already installed, make sure it is a compatible version by cross-referencing the hardware model and operating system compatibility using the following documents:
- Power down the computer, then the PXI(e) chassis.
- Power on the computer and install the compatible version of PXI Platform Services.
- Make sure that the compatible device drivers for all peripheral modules are installed by:
- Checking the Readme for the peripheral module to identify what drivers are required. Confirm the peripheral module model and operating system are supported.
- Download the device driver from the NI Driver Downloads Page.
For third party hardware, confirm that the driver supports NI-VISA. If the driver does not, the device will not appear in MAX.
- Make sure the peripheral module is inserted in a compatible slot .
- Isolate the issue to the module or slot by:
- Testing the non-working peripheral module on another slot of the same type in the PXI(e) chassis.
- Testing the non-working peripheral module on a new PXI(e) chassis of the same model number. Place the module In the same slot number as the original non-working slot.
- Testing with another peripheral module of the same module number in the non-working slot.
- Switching the non-working peripheral module for another module that is already recognised in another slot of the same type.
- Checking the pins on the module to ensure there are no bent or broken pins.
If it is confirmed to be a slot issue:
- Power down the computer, then the PXI(e) chassis.
- Reset the MAX database.
5. If the issue persists after these steps, contact NI support.