Cannot Detect PXI(e) Peripheral Modules in MAX

Issue Details

Solution

1. Install PXI Platform Services . If it is already installed, make sure it is a compatible version by cross-referencing the hardware model and operating system compatibility using the following documents:

• NI PXI Platform Services Hardware Support
• NI PXI Platform Services Operating System Support

1. Power down the computer, then the PXI(e) chassis.
2. Power on the computer and install the compatible version of PXI Platform Services.

2. Make sure that the compatible device drivers for all peripheral modules are installed by:

1. Checking the Readme for the peripheral module to identify what drivers are required. Confirm the peripheral module model and operating system are supported.
2. Download the device driver from the NI Driver Downloads Page.

3. Make sure the peripheral module is inserted in a compatible slot .

4. Isolate the issue to the module or slot by:

1. Testing the non-working peripheral module on another slot of the same type in the PXI(e) chassis.
2. Testing the non-working peripheral module on a new PXI(e) chassis of the same model number. Place the module In the same slot number as the original non-working slot.
3. Testing with another peripheral module of the same module number in the non-working slot.
4. Switching the non-working peripheral module for another module that is already recognised in another slot of the same type.
5. Checking the pins on the module to ensure there are no bent or broken pins.

1. Power down the computer, then the PXI(e) chassis.
2. Reset the MAX database.