LabVIEW Installer Error When Clicking "Take the Assessment" button

Updated Apr 7, 2018

Reported In

Software

  • LabVIEW 2017 SP1 Full
  • LabVIEW 2017 SP1 Base
  • LabVIEW 2017 SP1 Professional

Issue Details

When clicking on the "Take the Assessment" button, an error message window pops up with the following message:
"The installer is unable to access the assessment page. Visit http://digital.ni.com/express.nsf/bycode/LVNXGsurvey2x0 on a device with internet access to obtain a recommendation. "

I have tried with different computers but with the same message popping up. What can I do?

 

Solution

  1. Verify if the computer has internet access.
  2. Try to disable firewalls.
  3. Try with a computer outside the network.
As workaround:
-Skip this assessment and install the software as usual.
-Take the assessment using the following link: Take the Assessment

Additional Information

This could be do to a firewall or antivirus protection preventing the installer connecting to the internet.

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