This content is not available in your preferred language.

The content is shown in another available language. Your browser may include features that can help translate the text.

NI 9185 or 9189 Shows Up as Unsupported in NI MAX

Updated Dec 28, 2023

Reported In

Hardware

  • cDAQ-9189
  • cDAQ-9185

Driver

  • NI-DAQmx 17.1

Issue Details

I recently upgraded to the NI 9185/9189. When I set up the device, NI MAX says the device is unsupported. 

Solution

You will need to upgrade to NI-DAQmx 17.1 or later. 
  1. Check the NI-DAQmx driver currently installed . 
  2. Refer to NI-DAQmx and LabVIEW Compatibility to see if the current LabVIEW version installed is compatible.
  3. If the current version of LabVIEW is compatible, install NI-DAQmx 17.1.
  4. If the current version of LabVIEW is not compatible, upgrade first to LabVIEW 2014 or later before installing NI-DAQmx 17.1.

Related Links

cDAQ-9185/9189 User Manual

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.