NI SCOPE Card Fails Self Test with Internal Hardware Error

Updated Jul 16, 2019

Reported In

Hardware

  • PXI-5122
  • PXI-5114
  • PXI-5142

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-SCOPE

Issue Details

I have a National Instruments oscilloscope card, such as a PXI 5122 or a PXI 5114, and my device fails the self-test in NI Measurement & Automation Explorer (MAX) with one of the error codes below:
  • -239000
  • -239001
  • -239020
  • -239022
  • -200550
  • -228858
  • -200313
Error -239000 occurred at Self Test

Possible Reason(s):
Internal Hardware Error occurred in MIG hardware. Please contact National Instruments Support.
 

Solution

These error codes indicate fairly general problems that can be caused by either hardware or software. You can resolve these errors through one of the troubleshooting steps below:
  1. Reset the device in Measurement & Automation Explorer, then try the self-test again.
  2. Reboot the PC or PXI controller.
  3. Try a different PCI or PXI slot.
  4. Reset your NI MAX configuration database.
  5. Reinstall the device driver in Windows Device Manager (you don’t need to reinstall NI-SCOPE) by deleting or uninstalling the device and letting the operating system re-detect the hardware (Action>>Scan for Hardware Changes in Windows Device Manager).
  6. Update the driver to the latest version that supports your application development environment and operating system.
  7. If possible, try the card in a different system.
Additional information on implementing these troubleshooting steps can be found in the Related Links below.

Additional Information

If you try all of the steps above and your device still fails self-test, please contact National Instruments Support.

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