NI SCOPE Card Fails Self Test or Self-Calibrate

Issue Details

• I have a National Instruments PXI Oscilloscope card and my device fails the self-test in NI Measurement & Automation Explorer (MAX) and NI-Scope Soft Front Panel with one of the error codes below:
  • -200284
  • -200313
  • -200550
  • -228858
  • -238801
  • -239000
  • -239001
  • -239020
  • -239022
  • -50550

 

• Oscilloscope device appears two times NI MAX and there is a red circle next to the device icon

Solution

• Reset the device in Measurement & Automation Explorer, then try the self-test again.
• Reboot the PC or PXI controller.
• Try a different PCI or PXI slot.
• Reset your NI MAX configuration database.
• Remove and reinstall NI-Scope, make sure that all the packages are installed. 
• Reinstall the device driver in Windows Device Manager (you don’t need to reinstall NI-SCOPE) by deleting or uninstalling the device and letting the operating system re-detect the hardware.
  • In Windows Device Manager, select Action>>Scan for Hardware Changes.
• Update the driver to the latest version that supports your application development environment and operating system. 
  • This information can also be found within the Readme documentation for each version of the driver. Note: The Readme is located on the driver download page .
• Test the NI SCOPE card in a different slot.

• Disable the Kernel DMA Protection in the computer’s BIOS. Some computers do not specifically have the option Kernel DMA Protection in the BIOS, you will need to look for the Virtualization Technology for Directed I/O (Vtd) option and disable it, this will disable the Kernel DMA Protection. 
• Check that the BIOS is able to enumerate the PCI(e) and PXI(e) devices correctly.
  • Install the MXI-Express BIOS Compatibility software and perform the installation instruction mentioned in its Readme file.
  • The MXI-Express BIOS Compatibility Software will attempt to reassign bus resources to ensure proper enumeration. Refer to the troubleshooting steps in MXI-Express Compatibility and Connectivity Troubleshooting Guide for further advice.
• Verify that the bus number range on the Root Bus meets the minimum requirement.
  • Use the MXIeBusDetect_32bit.exe file found in Determine the Number and Range of PCI/PCIe Root Bus Devices to determine the available range of buses.
  • To estimate the required bus range (i.e. minimum number of bus resources), refer to Mitigating MXI-Express PC Incompatibility.

Additional Information