Cannot See Frame Grabber in NI MAX

Updated May 29, 2019

Reported In

Hardware

  • Frame Grabber Device

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • Vision Acquisition Software
  • NI-IMAQ

Operating System

  • Windows

Issue Details

  • I have an NI PCI(e) Frame Grabber. I can see it in Windows Device Manager, but it does not show up in NI MAX. How do I fix this?
  • I have a frame grabber that appears in NI MAX as a PCI(e) card, but does not seem to be recognized as a frame grabber.  How can I get it to be recognized properly?
  • I can't see my camera or PCIe-1433 in NI MAX. I don't have a camera file either. How do I fix this?

Solution

  1. First, confirm that the NI Vision drivers installed on your machine are compatible with your frame grabber card. 
  2. Because these drivers install with VAS, check which version of VAS installs the driver version that you need.
  3. If you still cannot see the Frame Grabber after installing VAS, the installation may not have gone through successfully. Try to uninstall, reinstall or repair the driver.

Additional Information

Support for some Camera Link frame grabbers was not added for NI-IMAQdx until version 18.0 and later.

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