Cannot See Frame Grabber in NI MAX

Updated Feb 28, 2019

Reported In

Hardware

  • Frame Grabber Device

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • Vision Acquisition Software
  • NI-IMAQ

Operating System

  • Windows

Issue Details

  • I have an NI PCI(e) Frame Grabber. I can see it in Windows Device Manager, but it does not show up in NI MAX. How do I fix this?
  • I have a frame grabber that appears in NI MAX as a PCI(e) card, but does not seem to be recognized as a frame grabber.  How can I get it to be recognized properly?

Solution

  1. First, you should confirm that you have the correct version of the driver installed for your card. 
  2. Because these drivers install with Vision Acquisition Software (VAS), check which version of VAS installs the driver version that you need.
  3. If you still cannot see the Frame Grabber after installing VAS, the installation may not have gone through successfully. Try to uninstall and reinstall or repair the driver.

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