Error -2147220312 When Updating myRIO Software

Updated Aug 24, 2018

Reported In

Hardware

  • myRIO Student Embedded Device
  • myRIO-1950
  • myRIO-1900

Issue Details

When I run the myRIO setup software and try to update the software on the myRIO I get the following error:
 
Error -2147220312 occurred at nisysconfig. lvlib:Install Set. vi. 1500001

Possible reason(s):

NI System Configuration: (Hex 0x800404A8) The execution of an external command, script, or application failed.
 

Why?

Solution

Use NI Measurement & Automation Explorer (MAX) to try and first format your myRIO per the instructions below or the link listed in the related links section:

1) Open NI MAX (NI Measurement and Automation Explorer) while MyRIO is power on and connected to the computer
2)  Right-click on the MyRIO device when it appears in "Remote Devices" and select "Format Disk", then the option to format while retaining network adapter settings.
3) If an error message comes up stating that the device was unable to restart, unplug the power to the MyRIO and plug back in the power
4) Launch the "Getting Started Wizard" from the USB monitor prompt that pops up by default when the myRIO is connected to the computer
5) After it has been formatted, you can use NI MAX to install the needed software to your myRIO via the Recommended Software Set (RSS).

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